Employee Engagement

Engaged Employees Drive Sales and Loyalty

Employees are at the heart of your business.

Engaged employees don’t just create a happier workplace, they drive a stronger bottom line by exceeding customer expectations at every touchpoint.

Employee Engagement

Engaged Employees Drive Sales and Loyalty

Employees are at the heart of your business.

Engaged employees don’t just create a happier workplace, they drive a stronger bottom line by exceeding customer expectations at every touchpoint.

Green Goldfish Keynote

Going Beyond Dollars to Drive Employee Engagement and Reinforce Culture

Overview


According to a recent study, 76% of customers expect brands to understand their individual needs. In his keynote, best-selling author and Forbes contributor Stan Phelps will make the business case for leveraging technology, data and analytics to create a competitive advantage and increased customer loyalty. He’ll share cutting edge examples and insights from the Blue Goldfish Project.

Objectives


As a result of this keynote session, participants will:

Tools: Get equipped with the 3 R’s to leverage technology.

Skills: Understand how to turn insights into actions.

Empathy: Gain a deeper appreciation for the needs and desires of customers using analytics.

Audience


This keynote is for senior management and managers who want to improve loyalty and advocacy to creative a competitive advantage.

Attendees Learn


Actionable strategies to turn big data into useful data.

Red Goldfish Keynote

Becoming a for Purpose Business to Drive Loyalty and Sales

Overview


Purpose is changing the way we work and how customers choose business partners. By 2020, there will no longer be a distinction between for profit and non-profit companies.

Businesses will either be seen as “for purpose” or “not for purpose.” In this keynote, Stan Phelps shares lessons from the Red Goldfish Project.

He’ll share cutting edge examples and reveal the eight ways businesses can embrace purpose that drives employee engagement, fuels the bottom line and makes an impact on the lives of those it serves.

Objectives


As a result of this core workshop learning and experience, participants will

Tools: Eight purpose archetypes and how purpose drives differentiation.

Skills: Understand how to bring purpose to life within an organization

Empathy: Gain a deeper appreciation for emotional drivers.

Audience


This keynote is for senior management and managers who want to improve loyalty and advocacy to creative a competitive advantage.

Attendees Learn


Actionable ways to improve the experience you provide to customers and employees

Books and Articles

The content that fuels our Keynote

Is It About You or Them? Make a Choice

Is It About You or Them? Make a Choice

By this time, it was mass chaos. Exacerbating matters was the fact that this was a post–September 11th world, where cute disguises don’t go over so well with airport security or law enforcement. Still thinking it was a heart attack, a defibrillator was used to shock...

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Reach the hearts and minds of your customers, prospects, and employees by doing the little extras that make a big difference.


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