2018 Summer Tour

The Think Outside The Bowl Tour is a classic American road trip to promote brands who believe in the power of doing the little extras to create happier customers and engaged employees. The 2018 edition includes stops via car and air, with more than presentations and workshops by authors Stan Phelps and Evan Carroll.





June 21


July 19


July 30


July 8


July 20


August 1-3

New York

July 9


July 23

Kansas City

August 7


July 11

New Orleans

July 25


August 8-9

Virginia Beach

July 12

San Antonio

July 26

Green Bay

August 15


July 13


July 27


August 23


July 18

San Antonio

Follow Us!

Throughout the journey, Stan and Evan will share updates via social media and on-the-road chats using Facebook Live. The tour will culminate in Durham, NC at the second Think Outside The Bowl Business Strategy Conference where Stan and Evan will be joined by all of the authors in the Purple Goldfish series for a day-long learning experience.

2 weeks ago


[FirstTimeEver] In honor of CX Day, I've made all seven colors of the Goldfish Series eBooks available for free download from Amazon on 10/2.
Here's a synopsis of each and the big idea they represent:
Purple - Little things can make a big difference in customer experience. [Foreword Drew McLellan]
Green - You can't have happy enthused customers without happy engaged employees. [Foreword Ted Coiné]
Gold - Don't treat all customers and employees the same, treat them fairly. [Foreword Chris Malone]
Blue - Leverage technology and data to create a faster and more personalized experience. [Co-author Evan Carroll, Foreword Shep Hyken]
Red - Tax filing status is meaningless, you are either for-purpose or not-for-purpose. [Co-author Graeme Newell, Foreword David Howitt]
Pink - Your flaws hold the key to what makes you awesome and remark-able in business. [Co-author David Rendall, Foreword Mike Maddock]
Yellow - Happiness should be the only metric we should care about in business. [Co-author Rosaria Cirillo Louwman CCXP, Foreword Jeanne Bliss, CCXP]
Link to my author page and book links below. #marketing #business #customerexperience #book #insights #retention #CXDay
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