During a recent trip to DC I had the opportunity to be a guest on the TV show, “We Mean Business.” The show just aired on Channel 16 on MMC-TV.
Here is the conversation with Steve Dorfman from Driven to Excel:
Here are some of things we talked about:
- G.L.U.E. What does it stand for and how was it inspired?
- “GLUE” experience of a Target customer…
- You have another great story about Panera Bread …
- For those business owners who might be wondering, does this translate into dollars or is it just good will? Are the results quantifiable?
- Tell us about the role that employee engagement plays in all of this.
- What about the frontline employee who’d rather not give a little extra to that “rude” customer?
- You say that what we see as common sense is not always common practice. Why is that?
- You say that it’s all about reaching the hearts of our customers. Where does one begin, when it comes to developing this type of culture?
- Do you have a favorite interview question that helps to find a culture fit?
- Your background is in marketing – when and why did you pivot and niche?
- You say that nobody meets customer expectations?
- Some leaders are still of the belief that their employees should feel lucky just to have a job. What would you like to say to those leaders?
Today’s Lagniappe (a little something extra thrown in for good measure) – Here is Daniel Pink on We Mean Business talking about his most recent book, To Sell is Human. I just mentioned Dan in my latest blog post in Forbes about purpose.