by Stan Phelps | Jan 5, 2023 | Purple Goldfish
Want to Build A Bulletproof Brand? In this podcast, I chat with Ben Albert about the “Art of Differentiation and Superior Customer Service” Here is our conversation on Episode #50 on the Learn – Speak – Teach podcast: [00:00] Episode intro and a quick...
by Stan Phelps | Jul 15, 2022 | Purple Goldfish
Ten years ago Brandon Cook was visiting his grandmother in the hospital. The prognosis was dire…Brandon’s grandmother had pancreatic cancer and was down to her last few days.One of the horrible side effects of pancreatic cancer is that you get to the point where...
by Stan Phelps | Jun 21, 2022 | Purple Goldfish
Great customer service story from Chewy. And what I love the most is that it’s not a random act of kindness from the brand.My friend Joshua Crum shared a tweet from Anna Brose. She tweeted this on Tuesday night:”I contacted @Chewy last week to see if I...
by Stan Phelps | Mar 31, 2022 | Purple Goldfish
T-Mobile started it three weeks ago. Free calls to and from Ukraine.The Seattle based carrier decided to waive any fees associated with international long-distance and international roaming on calls and text messages made between the U.S. and Ukraine. They shared in a...
by Stan Phelps | Jan 21, 2022 | Purple Goldfish
“The little things are infinitely the most important.” Sir Arthur Conan Doyle shared this axiom in “The Memoirs of Sherlock Holmes.”I agree with Conan Doyle and believe that great brands employ this elementary idea.They purposely go above and beyond...
