by Stan Phelps | Feb 24, 2024 | AI, Blue Goldfish
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical...
by Stan Phelps | Apr 13, 2023 | Pink Goldfish
My late Father had a funny saying when talking laissez-faire approach to a future plan or event, “We’ll take a picture and see what develops.” The reference was to film. When you sent a roll to be processed, you never knew what might develop. And...
by Stan Phelps | Mar 28, 2023 | Customer Experience
A recent study by McKinsey & Company found that companies that improve the experience for current customers grow twice as fast as their industry peers. There were two of the stats that stood out to me: 1. Compensating for the value of one lost customer can require...
by Stan Phelps | Jan 5, 2023 | Purple Goldfish
Want to Build A Bulletproof Brand? In this podcast, I chat with Ben Albert about the “Art of Differentiation and Superior Customer Service” Here is our conversation on Episode #50 on the Learn – Speak – Teach podcast: [00:00] Episode intro and a quick...
by Stan Phelps | Dec 12, 2022 | Pink Goldfish
It was meant to disparage some motorcycle riders. After an incident in Hollister, California in 1947, the American Motorcycling Association allegedly said, “99% of the motorcycling public are law-abiding; there are 1% who are not.” Instead of seeing this as an insult...