by Stan Phelps | Feb 19, 2021 | Purple Goldfish
“Snow White is dead to me.” Why did Walt Disney prefer amusement parks over movies? A year ago I watched “The Imagineering Story” on Disney+. The miniseries chronicles the origin and development of WED Enterprises. Why WED? WED stands for...
by Stan Phelps | Feb 15, 2021 | Purple Goldfish
Many organizations talk about superior service and the importance of going the extra mile for customers. How many though actually walk the talk? To steal an immortal line from former Texas Governor Ann Richards when describing George W. Bush, customer service is...
by Stan Phelps | Jan 27, 2021 | Green Goldfish
7 takeaways from The 2021 Customer Experience Outlook. I was honored to be one of eight contributors to a free eBook spearheaded by Kerry Bodine of Bodine & Co. Grab your free copy of the report here. If TL;DR is your go-to phrase or if you want a preview of...
by Stan Phelps | Jan 13, 2021 | Purple Goldfish
It was an ordinary Wednesday afternoon for Audrey Shepps Mark in North Raleigh. She was shopping at the Super Target located at the Triangle Town Center. In the midst of buying some headbands and a ham, according to Audrey, she had her “heart warmed.” A...
by Stan Phelps | Nov 6, 2020 | Purple Goldfish
Big Ass Fans makes … well, pretty big fans. The first fan nearly two decades ago spanned 20 feet. The company prides itself on being customer-focused and having a direct line to its industrial, agricultural, commercial and residential customers. To bring this to...
