by Stan Phelps | Jul 15, 2022 | Purple Goldfish
Ten years ago Brandon Cook was visiting his grandmother in the hospital. The prognosis was dire…Brandon’s grandmother had pancreatic cancer and was down to her last few days.One of the horrible side effects of pancreatic cancer is that you get to the point where...
by Stan Phelps | Jul 5, 2022 | Purple Goldfish
Moments matter. Little things that create delight in the customer experience can be revenue gold…Research shows that companies focus 80% of their time on fixing problems instead of only 20% on creating peak moments. Peak moments matter because they hold value...
by Stan Phelps | Apr 26, 2022 | Pink Goldfish
Your brand today is no longer what you tell people it is. Your brand is what your customer experiences, how they feel about that experience, and most importantly…… your brand is what your customer tells others about their experience.It used to be that your...
by Stan Phelps | Mar 31, 2022 | Purple Goldfish
T-Mobile started it three weeks ago. Free calls to and from Ukraine.The Seattle based carrier decided to waive any fees associated with international long-distance and international roaming on calls and text messages made between the U.S. and Ukraine. They shared in a...
by Stan Phelps | Mar 10, 2022 | Purple Goldfish
The new “Test to Treat” policy is designed to help fight Covid. Here’s how it will work. Going forward you will be able to walk into a CVS, Walgreen’s, or Walmart to get rapid tested. You’ll receive results on the spot. And if positive,...
