Evan operates at the intersection of people and technology to make online and offline customer experiences more personal, more emotive and more effective. He uses his agency and in-house user experience design, product management, and marketing background to help companies improve their customer experience.

Evan is the co-author of the recent book, Blue Goldfish, which highlights businesses leveraging technology, data and analytics to do a “little something extra” to improve the experience for their customers.

A frequent speaker on all things digital, Evan has presented to audiences at SXSW Interactive, the Library of Congress, the Internet Archive, DIG South, the American Marketing Association and the Direct Marketing Association.

A leader in digital legacy and personal archiving, Evan is author and co-founder at The Digital Beyond and co-author of the book, Your Digital Afterlife: When Facebook, Flickr and Twitter Are Your Estate, What’s Your Legacy? (New Riders Press, 2010).

Evan has appeared in numerous media outlets including The New York Times, CBS Sunday Morning, NPR’s Fresh Air, and The Atlantic.

Evan holds MS and BS degrees from UNC-Chapel Hill’s School of Information and Library Science. He currently serves as Past President for the Triangle American Marketing Association and is a member of the National Speakers Association.