by Stan Phelps | Feb 22, 2022 | Pink Goldfish, Purple Goldfish
Honored to be on the DOING CX RIGHT podcast with host Stacy Sherman. The title of Episode 27 is “Differentiating Experiences To Dominate Your Industry.”We talk about how to gain a competitive advantage and achieve bottom-line impact in business.I loved...
by Stan Phelps | Feb 9, 2022 | Purple Goldfish
Two years ago I received an unexpected surprise while flying on Delta Air Lines. I was on my way back from Phoenix after a keynote.There was a handwritten note nestled in the seatback. It read:Mr. Phelps:Good evening. Just a very quick note to extend our THANKS....
by Stan Phelps | Feb 8, 2022 | Purple Goldfish, Yellow Goldfish
What’s large, noisy, and claustrophobic?It’s a magnetic resonance imaging machine. MRI’s are unnerving for adults. My good friend and fellow speaker Peter Agiovlassitis just had a bad experience in one this past week.It was going well as Peter...
by Stan Phelps | Feb 7, 2022 | Purple Goldfish
Want to earn a $3 tip? Then pick up your own pizza from Domino’s to earn a little extra cash.The effort by the Ann Arbor company comes after the pizza chain announced its first quarterly sales decline in over a decade this past Fall. Why did sales slide 1.9%?It...
by Stan Phelps | Feb 4, 2022 | Purple Goldfish
The best non-Super Bowl promotion ever. Fifteen years ago today the FedEx packages began to arrive all around the US. 133,000 black boxes to be exact. Each black box contained five bags of pita chip snacks. The only other thing in the box was a short note of four...
by Stan Phelps | Jan 31, 2022 | Purple Goldfish, Red Goldfish
Wow, this is a touching “Pay it Forward” moment from sports fans.Credit to KC’s Brett Fitzgerald for sparking the effort. Part of the Chiefs Kingdom, Brett kicked things off by posting about his initial $13 donation on Facebook and Twitter. The 13 is...
