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Who is your North Star?
Who is your North Star? We all stand on the shoulders of others. Who is that person for you? Mine is Theodore "Ted" Levitt. Levitt became a HBS professor in 1959. Over the course of four decades, he would become the leading voice on marketing culminating with his role...
The Science Behind The Smile
Forrest Gump didn’t create the smiley face. Harvey Ross Ball gets credit for that moment of genius. An artist and ad guy, Ball was commissioned in 1963 to create a graphic to help raise morale for employees of an insurance company that had been through a few tough...
EMBRACING WEAKNESS: South Dakota owns the problem
"METH - I'M ON IT." South Dakota has a campaign to fight the growing issue of meth. The campaign is FLAWSOM and is drawing attention. South Dakota Governor Kristi Noem is embracing weakness and trying to take on the state’s methamphetamine crisis head-on. In a news...
LESS IS MORE: How simplicity is the key to productivity and happiness
How does Apple, T-Mobile and Netflix take a Marie Kondo approach to business? My Forbes post a year ago looks at how simplicity is the key to productivity and happiness. Productivity in the U.S. last year took a surprising sharp dip. The third quarter saw its biggest...
Why Every Leader Should Be Using The Generational Matrix
There are hundreds, if not thousands of articles and books titled “How To Lead Millennials,” or “How To Manage Millennials.” This is not that. The Generational Matrix, along with the material covered in Gray Goldfish, offer a more comprehensive view on what it means to lead and work in an increasingly intergenerational workplace.
Seven Reasons Being “Weird” Can Be Great for Your Business
LATE JUNE 2019 Seven Reasons Being "Weird" Can Be Great for Your Business You’d be hard pressed to find anyone that would be thrilled to find out you thought they were weird. As a social defense mechanism, an aversion to weirdness comes naturally to most people....
Why a Purple Goldfish?
In 2009, I had a moment of truth. This moment, surprisingly at Kimpton Hotels, changed the way I look at the customer experience.
Stan Phelps Shares Five Quick Things – Late August 2017
Can’t believe we are on the doorstep of September. Here’s a video of five quick updates I wanted to share. I’m super excited about #5