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BOOK REVIEW: “I REspectfully Disagree” by Justin Jones-Fosu
In an era characterized by polarization, Justin Jones-Fosu's new book, "I Respectfully Disagree" emerges as a crucial guide for navigating the treacherous waters of social, ideological, and work conflicts. The Berrett-Koehler published book (which launched on August...
Would you lock your phone in a box during dinner for a free bottle of wine?
About 90% of customers at Al Condominio, a charming new Italian restaurant in Verona, are taking advantage of the unique offer. In an article in The Guardian, owner Angelo Lella shared the reasoning behind the strategy... “We wanted to open a restaurant that was...
Presentation Skills Workshop
Honored to present recently in New Jersey. I did a half-day workshop on Presentation Skills in Secaucas with Quest Diagnostics. Trivia: Secaucas (which borders both The Meadowlands and Hoboken) means "place of snakes" in Algonquin. Here is an overview of the workshop:...
Leveraging AI in customer experience represents a huge opportunity
In the upcoming book, "Blue Goldfish 2.0," Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions.Looking at more than 400 case studies, we've uncovered 8 ways to utilize the transformative power of AI and...
7 Top TAkeaways from Blue Goldfish 2.0
1. Leverage Technology for Personalization and Enhanced CX: Today's businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic makeup,...
The Spirit of Cavett
Love this quote from National Speakers Association Founder Cavett Robert, "Success is not about competition, it's about building a bigger pie." A bit of background. Born in 1907, Cavett Robert gave his first professional speech in his late 50's. In 1966, he got the...
Picking the Subtitle for Blue goldfish 2.0
FAVOR - Help us pick our subtitle from these 3 options: A. SHAPING THE FUTURE OF MARKETING AND CX WITH DATA & AI B. LEVERAGING AI FOR CUSTOMER LOYALTY AND MARKETING INNOVATION C. HARNESSING THE POWER OF AI AND THE NEW FRONTIER IN CX A bit of background. I'm...
The call that changed my life….
I remember 30 years ago today when I was a second-year grad student at Villanova University. I was preparing to go home to stay with my parents for Spring Break. Then I got a call from my manager the previous summer at my internship at IMG. Bo Johnson was now...
What is Lagniappe?
In 2003, I found myself among a group called "ON THE EDGE," where we delved into life's intricacies and sought to push boundaries. It was during one of these meetings that fellow member Gene Seidman introduced us to the concept of lagniappe—a Creole term signifying...
What are the Benefits of Hiring a CSP?
In addition to being an attorney, Stan is a Virtual Master Presenter (VMP) and Certified Speaking Professional (CSP). The CSP® is the highest-earned credential from the National Speakers Association (NSA) and brings numerous benefits and advantages for clients. Here...