Entries by Stan Phelps

Purple Goldfish Hall of Famer–Jet Blue

Hall of Fame Class of 2011–Jet Blue Traveling by air has become incredibly routine, particularly in the United States. One might even say that because it’s such a common way to travel, the whole idea has lost much of its romantic allure. People no longer dress up to travel, first class seating is often blended […]

Purple Goldfish Hall of Famer–Disney

Hall of Fame Class of 2011–Disney There is a quote that I love. “Go the extra mile–it’s less crowded up there.” While this quote can be applied to a great many customer service situations, I feel that there is one company who is especially good at going the extra mile for their customers. What is more, […]